Regional Workshop on Capacity Building for Service Level Benchmarking

March 2014

The Ministry of Urban Development, Government of India identified CEPT University as the National Technical Support Partner for operationalizing the SLB Framework in all States/ULBs. As a part of activities under national technical support partner, CEPT partnered with various institutions to organise regional capacity-building workshops for SLB from November 2013 to February 2014. The objective of the workshops was to introduce concepts of SLB and to provide demonstration of on-line modules and report generation. The workshop also discussed ways forward for adaptation of modules by various state government.

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