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Regional Workshop on Capacity Building for Service Level Benchmarking

March 2014

The Ministry of Urban Development, Government of India identified CEPT University as the National Technical Support Partner for operationalizing the SLB Framework in all States/ULBs. As a part of activities under national technical support partner, CEPT partnered with various institutions to organise regional capacity-building workshops for SLB from November 2013 to February 2014. The objective of the workshops was to introduce concepts of SLB and to provide demonstration of on-line modules and report generation. The workshop also discussed ways forward for adaptation of modules by various state government.

Downloads

Presentation from the South Region Capacity Building Workshop for SLB, Chennai - Overview of Service level benchmarks (CEPT)
Report
Presentation from the West Region Capacity Building Workshop for SLB, Goa - Moving from Measurement to Improvement_Application for City (CEPT)
Presentation
Presentation from the West Region Capacity Building Workshop for SLB, Goa - Overview of Service Level Benchmarks (SLB)
Presentation
Presentation from the West Region Capacity Building Workshop for SLB, Goa - Performance measurement using SLB indicators (CEPT)
Presentation
Presentation from the West Region Capacity Building Workshop for SLB, Goa - SLB Connect (WSP)
Presentation
Presentation from the West Region Capacity Building Workshop for SLB, Goa - Moving from Performance Measurement to Performance Improvement (CEPT)
Presentation
Presentation from the North Region Capacity Building Workshop for SLB, New Delhi -Performance measurement using SLB indicators (CEPT)
Presentation
Presentation from the West Region Capacity Building Workshop for SLB, Goa - Operationalizing the SLB framework (CEPT)
Presentation
Presentation from the North Region Capacity Building Workshop for SLB, New Delhi - Overview of Service level benchmarks
Presentation
Presentation from the North Region Capacity Building Workshop for SLB, New Delhi - Moving from Performance measurement to Performance improvement (CEPT)
Presentation
Presentation from the North Region Capacity Building Workshop for SLB, New Delhi - SLB Connect (WSP)
Presentation
Presentation from the North Region Capacity Building Workshop for SLB, New Delhi - Operationalizing the SLB framework (CEPT)
Presentation
Presentation from the NE Region Capacity Building Workshop for SLB, Shillong - Moving from Performance measurement to Performance improvement (CEPT)
Presentation
Presentation from the NE Region Capacity Building Workshop for SLB, Shillong - SLB Connect (WSP)
Presentation
Presentation from the NE Region Capacity Building Workshop for SLB, Shillong - Operationalizing the SLB framework (CEPT)
Presentation
Presentation from the NE Region Capacity Building Workshop for SLB, Shillong - Performance measurement using SLB indicators (CEPT)
Presentation
Presentation from the South Region Capacity Building Workshop for SLB, Chennai - SLB Connect (WSP)
Presentation
Presentation from the NE Region Capacity Building Workshop for SLB, Shillong - Overview of Service Level Benchmarks (SLB)
Presentation
Presentation from the South Region Capacity Building Workshop for SLB, Chennai - Moving from Performance measurement to improvement (CEPT)
Presentation
Presentation from the South Region Capacity Building Workshop for SLB, Chennai - Operationalizing the SLB Framework (CEPT)
Presentation
Service Level Benchmarking (SLB) Regional Capacity Building Workshop Report
Presentation
Presentation from the South Region Capacity Building Workshop for SLB, Chennai - Performance measurement using SLB indicators (CEPT)
Presentation