Information system improvement

Any programme aiming to improve service level will be hampered if deficiencies in information systems are not assessed and corrected. Information system improvement planning has been taken up as an integral part of the performance assessment initiative.  CWAS has also identified key processes related to water and sanitation service delivery and reviewed challenges due to the lack of digital processes and periodic updating. There is tremendous scope to improve these key processes to help strengthen institutions.

Public Grievance Redressal Systems

Public grievance redressal (PGR) is an important function of any transparent and efficient service-oriented urban local body. A PGR system...

Information System Improvement Plan for Water Supply, Sewerage and Solid Waste Managementn Sectors in Vadodara

Under PAS project, support has been provided to the Vadodara Municipal Corporation for Information System Improvement Plan (ISIP) for improving...

Process Mapping of Urban Water Supply at Local Level

This presentation is a compilation of key processes documented for urban water supply. Case studies from select cities in Gujarat...

Assessing Citizens' Feedback on Municipal Water and Sanitation Services in Mehsana, Gujarat

The study conducted by Urban Management Center (UMC), a PAS Partner, on citizens' feedback on municipal water and sanitation services...

Shirpur Warwade Municipal Council (SWMC): MIS for Improved Water Supply and Sanitation

Shirpur Warwade, a class 'B' town in Maharashtra is known for its development initiatives especially in the area of water...

Surat Municipal Corporation (SMC): Monitoring System for Performance Management

Before 1994, a large population of migrant labour lived under terrible conditions in slums in Surat; infrastructure for civic services...

Upleta Municipality: Computerised Property Tax Collection and Data Management System

Like in many other cities in Gujarat, the municipality of Upleta was also not prompt in recovering its past arrears,...