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Webinar on Efficient and equitable service delivery for urban water supply and sanitation
September 2020
India faces a range of water and sanitation challenges across its varied geography. "By 2020, twenty-one major cities in India are expected to reach zero groundwater levels, affecting access for 100 million people", says a Niti Aayog report. The Government of India’s Jal Jeevan Mission, with its Nal se Jal goal, has to be viewed in the above context. For sustainable and scalable solutions, India needs multiple innovations in technology, products, services and delivery/business models. The innovative Performance Assessment System (PAS) for robust methods and processes for performance assessment of urban water supply and sanitation in India, developed by CWAS has been implemented at scale, in over 900 cities of India, with participation of local bodies and other stakeholders. Analysis of performance is measured on three key aspects: equity, service quality and financial sustainability. In the webinar, panellists described their work done at international level and in their own country on promoting efficient and equitable water supply and sanitation services. The discussion also focused on importance of increasing accountability, efficiency and equity in service delivery of drinking water.
