Citizens' Platform for WASH Services
May 2022
Citizen engagement and participation are essential activities that provide citizens a voice to express their needs, concerns, and aspirations. The WASH services are basic services towards which every citizen has a right, and these services need the involvement of citizens for better service delivery. However, most of these services are not delivered equitably. So to address such issues and have citizens and government interaction in improving service delivery of WASH services, channels are needed to foster the engagement and communication between user and service provider. However, fewer such engagement platforms are available at the local government level, especially in small and medium towns. This lack of communication and engagement channels significantly impacts the citizens' quality of life, improper budget allocation, inequitable service delivery, and lack of transparency and accountability. Thus, this research aims at exploring various platforms for citizens' engagement with the service providers and building and developing the WASH services through a collaborative approach for better achieving the better service delivery, knowing citizen aspirations and demands, maintaining the transparency and accountability, developing a wide range of meaningful datasets and developing a sense of ownership in citizens towards the WASH services.
